Send crushing and screening requirements for an engineering-first response.

What to include in your inquiry

A useful crushing and screening inquiry should include product target, feed size distribution, ore or aggregate characteristics, site layout limitations, required documentation, installation timeline, and whether the project is greenfield or brownfield. If your request relates to replacement parts, identify the machine type, operating duty, observed wear pattern, and shutdown date.

For urgent plant support, describe the consequence of the issue as clearly as possible. A blocked screen, accelerated liner wear, unstable crusher amperage, dust release at a transfer point, or repeated bearing temperature alarm may require different people to review the same inquiry. Clear context helps route the request to application engineering, service planning, spare-part coordination, or commercial support without unnecessary handoffs.

If you are collecting budgetary information for an early-stage project, state which assumptions are still open. The team can then separate firm project data from placeholders and explain which missing values could change the equipment recommendation.

• Feed size and target product curve
• Operating hours and planned shutdown window
• Known wear, dust, moisture, or access problems
• Drawings, datasheets, or compliance records needed